Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Neon Marketing ("Company," "we," "us," or "our"). By accessing our website, submitting a form, purchasing a service, or otherwise engaging with us, you agree to be bound by these Terms. If you do not agree, do not use our services.

2. Services We Offer

Neon Marketing provides digital marketing and creative services including but not limited to:

• AI SEO & SEO: Keyword research, technical audits, on-page optimization, content strategy, local SEO, and AI Overview optimization.
• Social Media Marketing: Content calendars, reels/shorts production, community management, influencer coordination, and posting across platforms.
• Meta & Google Ads: Campaign strategy, audience targeting, creative A/B testing, conversion tracking, and retargeting funnels.
• AI Assistants & Automations: Custom AI chatbots, WhatsApp bots, workflow automation (Zapier/Make/n8n), and automated follow-up sequences.
• Digital Marketing: Full-funnel strategy integrating SEO, paid ads, social media, and email marketing under one plan.
• Web Development: Landing pages, marketing sites, headless e-commerce, and custom dashboards built with React/Next.js.
• Software Development: Custom CRM/ERP systems, internal tools, mobile apps, API integrations, and data migration.
• Graphic Design: Logo design, brand identity, UI/UX design systems, packaging, and social media templates.
• Video Production: Brand films, reels/shorts, product videos, ad creatives, and motion graphics.

Specific deliverables, timelines, and pricing for each service are outlined in individual proposals, statements of work (SOW), or service agreements signed by both parties.

3. Proposals, Pricing & Payment

• All prices quoted on our website or in proposals are in USD unless explicitly stated otherwise.
• A 50% advance payment is required before any project work begins. The remaining 50% is due upon project completion or at agreed milestone intervals.
• Monthly retainer services (SEO, social media, ads management) are billed at the beginning of each calendar month via invoice.
• Payments are accepted via bank transfer, PayPal, or other methods specified in the invoice.
• Late payments (beyond 7 days of the invoice date) may result in a temporary pause of all active services until payment is received.
• All quoted prices are valid for 14 days from the date of the proposal unless otherwise stated.

4. Client Responsibilities

To ensure successful project delivery, the Client agrees to:

• Provide timely access to necessary accounts, platforms, and tools (e.g., Google Analytics, Meta Business Manager, website admin, hosting).
• Supply all brand assets, content, images, and copy required for the project within agreed timelines.
• Respond to communications and feedback requests within 5 business days to avoid project delays.
• Ensure all information and materials provided are accurate, legal, and do not infringe on third-party rights.
• Obtain necessary licenses or permissions for content (images, fonts, music) used in campaigns or designs unless licensed by us on your behalf.

5. Intellectual Property

• Work product: Upon full payment, all final deliverables (designs, code, content) become the Client's intellectual property. Neon Marketing retains the right to display completed work in its portfolio unless a separate NDA is signed.
• Pre-existing IP: Any tools, templates, frameworks, or code libraries developed by Neon Marketing prior to or independent of the project remain our property. The Client receives a perpetual, non-exclusive license to use these as part of the deliverables.
• Third-party assets: Stock images, fonts, plugins, and other third-party assets used in deliverables remain subject to their original licenses. We will inform the Client of any applicable licensing restrictions.

6. Confidentiality

Both parties agree to keep confidential all proprietary information shared during the course of the engagement. This includes business strategies, customer data, financial information, internal processes, and trade secrets. Neither party will disclose, reproduce, or use such information for any purpose other than fulfilling the obligations under the agreement. This obligation survives the termination of the agreement for a period of 24 months.

7. Campaign Results & Disclaimers

While Neon Marketing employs industry-best practices and data-driven strategies, we do not guarantee specific resultssuch as rankings, traffic volumes, conversion rates, revenue, or ROI. Digital marketing outcomes depend on many factors outside our control, including market competition, algorithm changes, platform policies, and the Client's own operations.

All performance data shared in proposals, case studies, or on our website represents past results for other clients and should not be interpreted as a guarantee of similar outcomes for any individual client.

8. Termination

• By the Client: You may terminate any monthly retainer service with 15 days written notice before the next billing cycle. For fixed-price projects, termination requires written notice and payment for all work completed up to the termination date.
• By Neon Marketing: We may terminate the agreement with 15 days written notice if the Client breaches any material term, fails to make payments, or engages in activities that violate applicable laws.
• Effect of termination: Upon termination, all completed work and materials will be delivered to the Client upon payment of outstanding invoices. Any work-in-progress will be delivered in its current state. Pre-paid amounts for unperformed work will be refunded within 14 business days.

9. Limitation of Liability

To the maximum extent permitted by law, Neon Marketing's total liability under any agreement shall not exceed the total fees paid by the Client to Neon Marketing in the 3 months preceding the claim. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill.

10. Indemnification

The Client agrees to indemnify and hold harmless Neon Marketing, its directors, employees, and contractors from any claims, losses, damages, liabilities, or expenses arising from: (a) the Client's use of our services; (b) content or materials provided by the Client; (c) violation of any applicable law or regulation; or (d) infringement of third-party rights by the Client's content or business activities.

11. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from causes beyond its reasonable control, including natural disasters, war, terrorism, pandemics, government actions, internet outages, power failures, or platform policy changes (e.g., Google algorithm updates, Meta ad policy changes). The affected party will notify the other within 48 hours and take reasonable steps to resume performance.

12. Dispute Resolution

Any disputes arising from these Terms shall first be resolved through good-faith negotiation. If not resolved within 30 days, the dispute shall be submitted to binding arbitration under the rules of a mutually agreed arbitration body. The arbitration shall be conducted in English. The prevailing party shall be entitled to recover reasonable legal fees.

13. Governing Law

These Terms are governed by the laws of Pakistan. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply. For clients in the European Union, mandatory consumer protection laws of your country of residence may also apply.

14. Modifications

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated effective date. Material changes will be communicated via email to active clients. Continued use of our services after changes take effect constitutes acceptance of the updated Terms.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms, together with any applicable proposal, SOW, or NDA signed between the parties, constitute the entire agreement between the Client and Neon Marketing regarding the use of our services and supersede all prior agreements, representations, and understandings.

17. Contact Us

For questions about these Terms, please contact us:

Email: info@neonmarketing.io
WhatsApp: +92 302 442 1585
Website: neonmarketing.io